Case Queue
Manage your assigned and unassigned support tickets.
Open cases
10
12 total
Breaching SLA
2
Avg. resolution time
4h 12m
-18% vs last week
| Urgent | Active | System outage on regional node #402 INC-9942 · Nebula Cloud Systems | 00:08:42 left | Alex Chen |
| High | Pending | API Authentication Token Expiration Issue REQ-8123 · Quantum Logistics | 01:15:00 left | Sarah Jenkins |
| Medium | Active | Billing discrepancy on Invoice #INV-2024-001 BIL-4451 · Globex Systems | 03:42:19 left | Marcus Thorne |
| Medium | Active | Unable to reset password for user @corp_admin SEC-2219 · Vanguard Financials | 04:12:00 left | Elena Rodriguez |
| Low | Resolved | Request for dark mode implementation docs FEAT-112 · BioGenix Pharma | Resolved 30m ago | Alex Chen |
| High | Escalated | Webhook delivery failing intermittently ENG-3390 · Cyberdyne Systems | 00:52:10 left | Marcus Thorne |
| Medium | Active | Onboarding checklist not syncing to CRM ONB-771 · Hooli Inc. | 02:30:00 left | Sarah Jenkins |
| Low | Pending | Export to CSV truncates rows over 10k BUG-5502 · Massive Dynamic | 05:00:00 left | Elena Rodriguez |
| Urgent | Active | SSO login loop for @vandelay.com domain SEC-2244 · Vandelay Industries | 00:04:15 left | Alex Chen |
| Low | Active | Feature request: bulk tag editing FEAT-140 · Aperture Science | 08:00:00 left | Marcus Thorne |